Nebula Tuition – Terms & Conditions
Last updated: 25 July 2025
Trading entity: Nebula Tuition (partnership)
Registered address: 11 Sealand Walk, Northolt, Middlesex UB5 6EW, United Kingdom
Contact e‑mail: admin@nebulatuition.com
1. Definitions
| Term | Meaning |
|---|---|
| We/Us/Our | Nebula Tuition, a partnership registered in England |
| Client/You | The person contracting with us (normally a parent or guardian) |
| Student | The learner receiving tuition (aged 12‑18) |
| Lesson | A 60‑minute live session delivered via Google Meet |
| Block | A pre‑paid bundle of ten Lessons |
| Agreement | These Terms plus any order confirmation or booking summary |
1A. How to read these Terms
These Terms ("Terms") form the Agreement between Nebula Tuition ("we", "us") and you (normally the parent or guardian) for the supply of online tuition. The latest PDF is always available at nebulatuition.com/terms and we will e‑mail you at least 30 days before any change takes effect (see §13). “In writing” includes e‑mail sent to admin@nebulatuition.com.
2. Contract Formation
2.1 A contract forms when we e‑mail / Whatsapp written confirmation of an accepted booking or payment.
2.2 Each Lesson is allocated to a specific calendar slot at purchase, so the 14‑day cancellation right under the Consumer Contracts Regulations 2013 does not apply (reg 28 (1)(h)). If we ever sell a Block without fixing dates at checkout, you retain the right to cancel any unused Lessons within 14 days.
2.3 If you need to change a confirmed booking, see §4.
3. Scope of Services
Online tuition only – KS3 Science, GCSE Combined/Separate Sciences, and A‑level Chemistry & Biology. No in‑person tuition or school placement is provided.
4. Session Management
| Action | Rule |
|---|---|
| Book / Reschedule | Up to 24 h before the Lesson start |
| Late arrival | Tutor waits 15 min, then classed as no‑show |
| Client cancels ≥ 24 h | No charge; credit or reschedule |
| Client cancels < 24 h / no‑show | 100% fee forfeited |
| Tutor cancels | Substitute tutor or new slot offered free |
5. Fees & Payment
Options: pay‑as‑you‑go or Block of ten Lessons (discounted).
Timing: all fees paid up‑front. Weekly or monthly instalments on Blocks available by prior agreement.
Late payment: admin fee £15 per reminder (daily).
Not VAT‑registered – no VAT charged.
6. Refunds
- Satisfaction Guarantee: If you are not satisfied with your first Lesson, you may request a full refund within 24 hours of the Lesson ending — no questions asked.
- Ongoing Lessons: If you are unhappy with any other Lesson, let us know within 24 hours of it ending, and we will refund the full fee for that session. This is limited to the most recent Lesson only.
- Block Refunds: Unused Lessons in a Block are refundable pro-rata at the discounted Block rate.
- Cancellations Inside 24 Hours / No‑Shows: These are non-refundable and will be marked as used.
7. Safeguarding & Child Protection
All tutors hold an enhanced DBS renewed at least every three years.
Designated Safeguarding Lead: Mark Hadad – admin@nebulatuition.com
Lessons are not recorded. Students must join from a shared family space.
8. Online Safety & Acceptable Use
Do not share Meeting links publicly or admit unknown participants.
Disruptive, abusive or discriminatory behaviour ends the Lesson with no refund.
9. Data Protection & Privacy
Lawful basis: Contract (UK GDPR Art. 6 (1)(b)).
Lesson notes kept only while tuition is active and deleted within 30 days of the final Lesson.
We may e‑mail/SMS session reminders and relevant offers; opt‑out at any time.
Your UK GDPR rights – access, rectification, erasure, restriction, portability and objection – may be exercised by e‑mailing admin@nebulatuition.com. You can complain to the ICO at any time.
Cookies on our booking portal are strictly necessary for security/session management; analytics cookies are set only with consent.
Full Privacy & Cookies notice: nebulatuition.com/privacy.
10. Intellectual Property
All resources remain Nebula Tuition’s intellectual property. You receive a non‑transferable licence for private study; redistribution is forbidden.
11. Liability
Academic outcomes are not guaranteed.
We accept no liability for any loss, damage, costs, or expenses incurred in connection with the services provided, except where such exclusion is not permitted by law (e.g. death, personal injury, or fraud).
You acknowledge and agree that Nebula Tuition does not carry optional insurance cover, and you accept that risk as part of this Agreement.
12. Complaints & Dispute Resolution
E‑mail admin@nebulatuition.com – we aim to respond within ten working days.
Unresolved matters: either party may propose independent mediation before court action.
13. Variation
We may amend these Terms with 30 days’ notice by e‑mail and website update. Continued bookings after the effective date constitute acceptance.
We may also make minor technical adjustments to how Lessons are delivered (e.g., switching video‑conferencing platform) where this does not materially affect service quality.
14. Termination
Either party may terminate at any time by giving written notice.
Immediate suspension/termination for non‑payment, safeguarding breaches, or serious misconduct.
15. Governing Law & Jurisdiction
This Agreement is governed by English law and subject to the exclusive jurisdiction of the courts of England & Wales.
16. Force Majeure
We will not be liable for delay or failure caused by events beyond our reasonable control, including but not limited to internet or power outages, tutor illness, fire, flood, pandemic restrictions or government action.
If such an event continues for more than 30 days, either party may terminate the Agreement immediately and we will refund any prepaid Lessons that could not be delivered during the affected period.
17. Severability
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force and effect.
18. Waiver
Any failure or delay by either party to enforce any right or remedy is not a waiver of that right or remedy.
19. Entire Agreement
This document (including any booking confirmation) constitutes the entire agreement between the parties and supersedes all prior discussions, correspondence or marketing materials.